Effective Date: 28th August, 2026
Silicon Valley Recovery, LLC, doing business as Silicon Valley Recovery (“we,” “us,” or “our”), operates siliconvalleyrecovery.com (the “Website”) and provides medical detox, residential treatment, medication-assisted treatment, dual diagnosis treatment, and aftercare services from 1189 Curtner Avenue, San Jose, CA 95125.
This Privacy Policy explains what information the Website collects, why we collect it, who receives it, and the choices you have. It applies only to the Website and to the marketing and admissions communications that begin there. It does not govern the health records we create when someone becomes a patient. Those records are handled under a separate set of federal and state health-privacy rules, described in Section 3.
Reading this page does not make you a patient, and nothing here is medical advice. Your use of the Website is also subject to our Terms and Conditions (https://siliconvalleyrecovery.com/terms-and-conditions) and our Website Cookie Policy (https://siliconvalleyrecovery.com/cookie-policy).
It matters which category your information falls into, because the rules are not the same.
Information collected through the Website — pages you view, your device and network details, cookie identifiers, and what you type into a contact, insurance verification, or inquiry form before you become a patient — is governed by this Privacy Policy and by the state privacy law that applies to you.
Once you become a patient, the records created in the course of your care are protected health information under the federal Health Insurance Portability and Accountability Act (HIPAA) and its regulations. How we use and disclose those records, and the rights you have in them, are described in our Notice of Privacy Practices ([NPP-URL]), not in this policy. Where the two documents differ about patient records, the Notice of Privacy Practices controls.
Records that identify a person as someone who has applied for, received, or been referred for substance use disorder treatment from a federally assisted program carry a second layer of federal protection under 42 C.F.R. Part 2. Part 2 protects the fact of that relationship itself, not only the clinical detail inside the record. Nothing in this Privacy Policy reduces those protections, and nothing here authorizes any disclosure that Part 2 would prohibit.
We are not telling you that the Website, its cookies, its analytics, or its advertising technologies are covered by, compliant with, or permitted under HIPAA or 42 C.F.R. Part 2. They are ordinary web technologies operating on a public marketing website, and we describe them plainly in Sections 5 through 9 so you can decide what to allow.
The Website is not monitored around the clock, and messages sent through it may not be read for some time. Please do not use a Website form to report an emergency.
Some of what you send us describes a health condition or a search for treatment. Most state privacy laws treat that as sensitive information. We ask for only what we need to answer you, and we ask that you not send detailed treatment history, diagnoses, or medication lists through a website form or ordinary email.
Cookies are small files stored by your browser. Pixels are small pieces of code that send information to a provider when a page loads or you take an action. Session replay scripts reconstruct how a page was used. Local storage keeps values in your browser.
When a third-party technology is active, information such as your IP address, the URL of the page you are on, the referring page, browser and device details, and cookie identifiers can be transmitted to that provider. Our Website Cookie Policy (https://siliconvalleyrecovery.com/cookie-policy) lists each technology in detail. The table below summarizes the ones we deploy.
| Technology and provider | Category and purpose | Information involved | Retention and recipients |
| Google Tag Manager (GTM-TWPXRXR), Google LLC | Strictly necessary tag management. Loads and controls other tags according to your consent choices. It is not itself an analytics or advertising tracker and sets no advertising cookies of its own. | Page URL and the technical values needed to decide which tags may run | No standalone cookie duration. Recipient: Google LLC |
| Website session and security cookies, WP Engine | Strictly necessary. Page delivery, load balancing, security, and remembering your cookie choices. | Session identifiers, security tokens, consent preferences | Session to 12 months. Recipients: us and WP Engine, Inc. |
| Consent preference cookie | Strictly necessary. Stores the choices you made in the banner. | Your consent categories and the date of your choice | Up to 12 months. Recipient: CRM Platform |
| Google reCAPTCHA, Google LLC | Strictly necessary security. Distinguishes people from automated form abuse. | IP address, device and browser signals, interaction patterns | Per Google’s policy. Recipient: Google LLC |
| Elementor Pro form processing | Strictly necessary for the form you submit. Delivers what you send to our team. | The contents of the form and basic submission metadata | Per our retention schedule. |
| Google Analytics 4 (G-0WSTHR0L5R), Google LLC | Analytics, consent required. Measures traffic, page performance, and how visitors move through the site. | Pages viewed, referring page, events, device and browser details, IP address, analytics identifiers | Up to 24 months. Recipient: Google LLC |
| Microsoft Clarity (project iy6xbbwxei), Microsoft Corporation | Analytics and session replay, consent required. Shows how pages are actually used so we can fix confusing layouts. | Clicks, scrolling, mouse movement, page URLs, device details, IP address | Up to 12 months. Recipient: Microsoft Corporation |
| Google Ads conversion tracking (AW-10983364950), Google LLC | Advertising, consent required. Measures which ads led to an inquiry. We use it for conversion measurement only; we do not use it to build remarketing audiences from visits to this Website. | Ad click identifiers, conversion events, page URLs, IP address | Up to 3 months for the click identifier cookie. Recipient: Google LLC |
| CallRail dynamic number insertion (company 802037689), CallRail, Inc. | Functional, consent required. Shows a tracking phone number so we can tell which marketing source produced a call, and connects a form submission to its marketing source. | The number you call from, the tracking number dialed, call time and length, marketing source and referring page, form submission events, and call recordings disclosed to you at the start of the call | Cookie up to 12 months; call records per our retention schedule. Recipient: CallRail, Inc. |
| Klaviyo onsite tracking and forms (company XBLFLp), Klaviyo, Inc. | Functional, consent required. Powers email signup forms, measures email engagement, and associates site activity with a marketing profile. | What you submit in a signup form, email opens and clicks, pages viewed, site activity identifiers, general location from IP address | Up to 24 months. Recipient: Klaviyo, Inc. |
| Embedded video (YouTube and Vimeo), Google LLC and Vimeo, Inc. | Functional, consent required. Plays videos hosted off our servers. | Viewing data and identifiers set by the video provider when a video loads or plays | Per the provider’s policy. Recipients: Google LLC, Vimeo, Inc. |
| Google Maps embeds, Google LLC | Functional, consent required. Displays location maps and directions. | IP address, device details, map interactions | Per Google’s policy. Recipient: Google LLC |
| Trustindex reviews widget, Trustindex.io | Functional, consent required. Displays Google reviews on the Website. | IP address and device details when the widget loads | Per the provider’s policy. Recipient: Trustindex.io |
We do not deploy the Meta Pixel, Microsoft Advertising (Bing) UET, TikTok, LinkedIn, or other social media pixels, Hotjar, marketing automation platforms other than the email platform named above, SMS marketing, or any live chat or messaging widget. If we add any tracking technology or any new third-party recipient, we will update this policy and the Cookie Policy and re-present the consent banner before it runs.
The Website displays tracking phone numbers so we can tell which marketing source produced a call. When you call, our call tracking provider, CallRail, Inc., records the number you called from, the number you dialed, the time and length of the call, and the marketing source associated with it.
Calls are recorded for quality and training. You will be told at the beginning of the call, before any recording begins, and you may ask that recording stop or end the call. California and several other states require the consent of everyone on the line before a call may be recorded, and we treat that as the standard for all calls.
Please do not leave detailed clinical history in a voicemail. A member of our team can gather what is needed on a live call.
Insurance verification and admissions inquiries — including the name, date of birth, and insurance details you submit through our verification form — are routed into our CRM Platform, which our admissions team uses to respond to you and track your request. Access is limited to staff who need it.
An insurance verification result is an estimate based on what the carrier tells us at that moment. It is not a guarantee of coverage, benefits, or payment. Final benefit determinations come from your insurer.
We do not use Website information to make automated decisions that produce legal or similarly significant effects about you.
We share information with the categories of recipients below. We do not sell personal information for money, and we do not disclose personal information to data brokers.
| Recipient | What they receive | Why |
| Analytics providers (Google LLC; Microsoft Corporation) | Device and browsing details, page URLs, IP address, analytics identifiers | Measure and improve Website performance, with your consent |
| Advertising platform (Google LLC) | Page URLs and referrers, conversion events, IP address, advertising click identifiers | Measure advertising performance, with your consent |
| Call tracking provider (CallRail, Inc.) | Call metadata, marketing source, form submission events, and call recordings disclosed at the start of the call | Attribute calls and forms to marketing sources |
| Email platform (Klaviyo, Inc.) | Your email address, engagement data, and site activity identifiers | Send communications you signed up for |
| CRM and admissions system | What you submit in a form, including insurance details and date of birth | Respond to your inquiry and manage admissions |
| Hosting, security, and IT vendors (WP Engine, Inc.) | Server logs and technical data | Run and protect the Website |
| Professional advisors | Only what is necessary for the engagement | Legal, accounting, audit, and compliance work |
| Government agencies and other parties | Only what the law requires or permits | Respond to lawful requests, comply with licensing and reporting duties, and protect rights and safety |
| A successor entity | Information associated with the business | A merger, acquisition, financing, or sale of assets, subject to the protections described here |
Disclosures to advertising platforms for cross-context behavioral advertising are treated as “sharing” under California law and may be treated as a “sale” or as “targeted advertising” under other state laws. Section 13 explains how to opt out.
Nothing in this section permits the disclosure of records protected by 42 C.F.R. Part 2. Those records are disclosed only with written consent that meets the requirements of Part 2 or where Part 2 otherwise allows.
Because our Website is about behavioral health treatment, some of the information here can suggest something about a person’s health. That includes what you write in a form, your insurance verification details, and in some circumstances the pages you choose to visit.
We limit how that information is handled: we do not use it to build advertising profiles about individuals, we do not disclose form contents to advertising platforms, and we configure tags so that field contents are not captured and advertising tags do not run on insurance verification, admissions, or contact pages. Where the law gives you a right to limit our use of sensitive personal information, Section 13 explains how to exercise it.
State privacy rights vary. The rights that apply to you depend on where you live. Everyone who uses this Website may ask us for the following, and we will honor these requests regardless of your state:
Email contact@siliconvalleyrecovery.com or call (408) 454-6905, or use the “Do Not Sell or Share My Personal Information” link in the Website footer ([DO-NOT-SELL-URL]). Tell us what you are asking for and enough detail for us to find your records.
We verify requests before acting on them. Verification usually means matching the details in your request against what we already hold; for a sensitive request we may ask for more. An authorized agent may submit a request on your behalf with written permission, and we may still contact you to confirm.
We respond within the timeframe the applicable state law requires, and we tell you if we need an extension the law allows. There is no charge for a reasonable request.
If you live in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Civil Code section 1798.100 and following), gives you the rights described here. We honor them for California residents and, as a matter of practice, we extend the core rights to everyone who uses the Website.
The table below describes the categories of personal information the Website has collected in the last 12 months, using the categories California law uses.
| Category | Examples from this Website | Where it comes from | Disclosed to | Sold or shared? |
| Identifiers | Name, phone number, email address, IP address, cookie and device identifiers | You, and automatic collection | CRM and admissions system, email platform, call tracking, hosting and security vendors; advertising and analytics platforms where you consented | Not sold. Identifiers such as IP address and cookie identifiers are shared for cross-context behavioral advertising when you enable the Advertising category. |
| Customer records information (Civil Code section 1798.80) | Name, contact details, date of birth, insurance carrier and policy identifiers you submit | You | CRM and admissions system, insurance verification staff | No |
| Commercial information | Services you asked about and inquiries you submitted | You | CRM and admissions system | No |
| Internet and network activity | Pages and URLs viewed, referring page, clicks, scrolling, time on page, session replay data | Automatic collection | Analytics providers; advertising platform where you consented | Shared for cross-context behavioral advertising when you enable the Advertising category |
| Geolocation data | General location inferred from IP address; the region a call originates from | Automatic collection, call tracking | Analytics, call tracking, and advertising providers per your choices | Shared only through the Advertising category |
| Audio and electronic information | Voicemail and call recordings disclosed at the start of the call | You | Call tracking provider, our admissions team | No |
| Inferences | General interest categories drawn from pages viewed, used to measure marketing performance | Automatic collection | Analytics and advertising providers per your choices | Shared only through the Advertising category |
| Sensitive personal information | Information you volunteer about a health condition or a search for treatment, including what you write in a message field, and insurance details with date of birth | You | CRM and admissions system, call tracking where you called us | Not sold and not shared for cross-context behavioral advertising |
We do not knowingly sell or share the personal information of consumers under 16 years of age.
Personal information that is protected health information under HIPAA, or medical information governed by the California Confidentiality of Medical Information Act (Civil Code section 56 and following), is not covered by this section. Those records are handled under our Notice of Privacy Practices ([NPP-URL]) and applicable health-privacy law. Records protected by 42 C.F.R. Part 2 are likewise outside this section.
We confirm receipt within 10 business days and respond within 45 calendar days. If we need more time, we may take up to another 45 days and will tell you why before the first period ends. Opt-out requests are honored within 15 business days.
We verify your identity before acting on a request to know, delete, or correct, usually by matching two or three pieces of information against what we already hold. For a request covering specific pieces of information we may require a signed declaration under penalty of perjury. We use what you send for verification only, and we delete it afterward. If we cannot verify you, we will tell you and explain why.
An authorized agent may submit a request with your written permission, and we may ask you to confirm directly that the agent is authorized.
There is no charge for a reasonable request. If a request is manifestly unfounded or excessive, we may charge a reasonable fee or decline it, and we will explain that decision.
We keep each category of personal information only as long as needed for the purpose we collected it, and no longer than the retention periods in our records schedule, unless a longer period is required for legal, licensing, accreditation, insurance, or audit reasons. Cookie lifespans are listed in our Cookie Policy (https://siliconvalleyrecovery.com/cookie-policy).
California Civil Code section 1798.83 lets California residents ask about personal information disclosed to third parties for those parties’ own direct marketing. We do not disclose personal information for that purpose. You may confirm this by writing to contact@siliconvalleyrecovery.com.
Browsers can send a Do Not Track signal, but there is no common industry standard for responding to it, and we do not respond to it. We do respond to the Global Privacy Control signal as described above.
If you believe we have not handled a request properly, please contact contact@siliconvalleyrecovery.com first so we can look into it. You may also contact the California Privacy Protection Agency or the California Attorney General’s office.
We still honor the rights listed at the start of this section, we still honor GPC, and our consent banner works the same way for you.
We accept inquiries from across the United States and may serve people who live outside California. Your information is processed and stored in the United States. If you contact us from another state, we apply the rights described in Section 13 and honor the additional rights your state grants you.
Silicon Valley Recovery serves adults 18 and older. The Website is intended for adults. We do not knowingly collect personal information online from anyone under 18. If we learn that we have, we delete it. A parent or guardian who believes a minor has submitted information may contact contact@siliconvalleyrecovery.com.
We keep Website inquiry records for as long as needed to respond to you and to meet legal, licensing, accreditation, insurance, and audit obligations, then delete or de-identify them. Cookie lifespans are listed in Section 6 and in the Cookie Policy. Patient records are retained under the schedule described in our Notice of Privacy Practices ([NPP-URL]), which is separate from this policy.
We use administrative, technical, and physical safeguards appropriate to the information we hold, including access controls, encryption in transit for Website forms, vendor due diligence, and staff training. No website or transmission method is perfectly secure, so please do not send detailed clinical information through a Website form or ordinary email.
The Website links to other sites and embeds content such as maps, videos, and reviews hosted elsewhere. Once you follow a link or interact with embedded content, the other company’s privacy policy governs. We do not control those practices. Embedded content that sets cookies is loaded only in the categories described in Section 6.
If you sign up for email, we send it through Klaviyo and we measure whether messages are opened and links are clicked. Every message includes an unsubscribe link, and you can also email contact@siliconvalleyrecovery.com to be removed. We may still send you administrative messages about an inquiry you made. We do not send marketing text messages.
We update this policy when our technologies, vendors, or legal obligations change. The Effective Date at the top shows the most recent version. A material change — a new tracking technology, a new category of recipient, or a new purpose — also triggers a refreshed consent banner so you can make a new choice.
Silicon Valley Recovery, LLC / Silicon Valley Recovery
1189 Curtner Avenue, San Jose, CA 95125
Phone: (408) 454-6905
Privacy requests: contact@siliconvalleyrecovery.com
General inquiries: contact@siliconvalleyrecovery.com
Website: siliconvalleyrecovery.com
All calls are 100% free and confidential
